Overview
Please be advised that the Canada Team commissions scheduled for September 2025 will be processed 4 days earlier than usual, on September 12th, 2025. This adjustment is due to an upcoming company holiday that falls during the regular commission processing period.
Important Details
| Commission Period | Original Payment Date | Adjusted Payment Date | Reason for Change |
|---|---|---|---|
| August 2025 | September 16th, 2025 | September 12th, 2025 | Company holiday |
Why Is This Change Happening?
To ensure timely commission payments while accommodating the company holiday, the payroll and finance teams will process all Canada Team commission payments ahead of schedule.
What You Need to Know
- Commissions for the August 2025 sales period will be paid on September 12th, 2025 instead of the usual September 16th.
- This is a one-time change solely for the September payment cycle. Regular commission schedules will resume for October 2025.
- Please review your commission statements as usual once they become available on the payment date.
- If you notice any discrepancies or have questions, contact the Payroll or Sales Commission team immediately.
Who to Contact for Support
- Payroll Team: payroll@petsplus.zendesk.com
- Sales Commission Support: commissions@petsplus.zendesk.com
- HR Department: hr@petsplus.zendesk.com
We appreciate your understanding as we prepare for the company holiday and ensure smooth, on-time commission payments.
FAQ
Q: Will the amount of my commission change due to the early processing?
A: No, the timing is the only change; commission amounts are processed based on the standard calculation.
Q: Can I expect early payment for other commission cycles?
A: No, this early processing applies only to the September 2025 commission payment.
Q: How can I view my commission statement?
A: Commission statements will be available as usual on the employee portal starting September 12th.
Thank you for your attention to this update.