Security Best Practices for Personal Devices While Traveling – Zendesk

Overview

Traveling with personal devices such as laptops, smartphones, and tablets can expose you to increased security risks. This guide provides best practices to help protect your data, privacy, and device security when you are on the move.

Why Device Security Matters While Traveling

Increased risk of theft or loss
Use of unsecured or public Wi-Fi networks
Potential for unauthorized access or data interception
Compliance with company policies and data protection regulations

Best Practices for Securing Your Devices

1. Use Strong Passwords and Biometrics

Protect your devices with strong, unique passwords or PINs.
Enable biometric authentication (fingerprint or facial recognition).
Avoid using easily guessable passwords or reusing passwords across accounts.

2. Enable Full-Disk Encryption

Ensure your device’s storage is encrypted so data remains protected if your device is lost or stolen.
Windows devices use BitLocker; Macs use FileVault. Confirm encryption is turned on before traveling.

3. Keep Software and Security Updated

Install the latest operating system and software updates.
Keep antivirus and anti-malware software active and up to date.

4. Use VPN When Connecting to the Internet

Always use a trusted Virtual Private Network (VPN) when connecting to public or hotel Wi-Fi to encrypt your internet traffic and prevent eavesdropping.
Use the company-approved VPN client if handling company data.

5. Avoid Public Wi-Fi for Sensitive Activities

Refrain from accessing company systems, entering passwords, or conducting financial transactions on unsecured Wi-Fi networks.
Whenever possible, use your mobile device’s hotspot feature instead of public Wi-Fi.

6. Disable Automatic Wi-Fi and Bluetooth Connections

Turn off automatic connecting to Wi-Fi networks and Bluetooth to avoid connecting to malicious hotspots or devices.
Manually connect only to trusted networks.

7. Secure Your Devices Physically

Keep devices with you at all times; do not leave them unattended in public areas.
Use lockable luggage or hotel safes when storing devices.
Use cable locks if working in public spaces.

8. Backup Your Data

Regularly back up important files to a secure cloud service or encrypted external drive.
Ensure backups are current before traveling.

9. Be Vigilant About Social Engineering

Be cautious when using charging stations or USB ports in public places (use your own charger and power outlet when possible).
Avoid sharing travel plans or device information on social media.

What to Do If Your Device Is Lost or Stolen

Immediately report the loss to IT and Security teams.
Use “Find My Device” services to attempt recovery or remotely wipe data.
Change passwords for accounts accessed on the device.
Monitor for any suspicious activity.

Additional Resources

Article Feedback:
Was this article helpful? [Yes] [No]
Your feedback helps us keep this guidance relevant and effective.

This article is maintained by the IT Security Department and reviewed annually.