Company-Provided Hardware Support Guide – Zendesk

Title: Company-Provided Hardware Support Guide

Article ID: 1003
Category: IT Support
Last Updated: June 2024

Overview

This article outlines how to get assistance with company-provided hardware, including laptops, desktops, monitors, printers, and peripherals. It covers common issues, basic troubleshooting steps, and how to contact IT for further support.

Supported Hardware

Company laptops and desktops
Monitors and docking stations
Keyboards, mice, and other input devices
Printers and scanners
Mobile devices (tablets, smartphones)
Other specialized equipment issued by the company

Common Hardware Issues

Device will not power on
Hardware not detected by the computer
Peripheral devices not working (keyboard, mouse, printer)
Display issues (no signal, resolution problems)
Battery or charging problems
Unusual noises or overheating

Basic Hardware Troubleshooting

1. Power Issues

Ensure the power cable is securely connected both to the device and the outlet.
Check that the outlet or power strip is switched on and working (test with another device).
For laptops, try removing and reinserting the battery if removable.
Press and hold the power button for 10 seconds to force a shutdown, then press again to restart.

2. Peripheral Device Problems

Confirm devices (keyboard, mouse, printer) are properly connected (wired or wireless).
Replace batteries in wireless devices if applicable.
Try reconnecting the device or using a different port (USB, Bluetooth).
Restart the computer to reset device recognition.

3. Display Issues

Verify cables (HDMI, DisplayPort, VGA) are firmly connected.
Use monitor input/source selector to confirm the correct input is selected.
Try connecting to another monitor if available.
Adjust display settings in your computer’s control panel or settings menu.

4. Overheating and Noise

Ensure vents and fans are not blocked.
Work in a well-ventilated area.
If noise persists or device becomes unusually hot, power down and contact IT.

When to Contact IT Hardware Support

Please contact IT Support if:

Your device fails to power on after troubleshooting.
Hardware components are physically damaged.
Issues persist after following the troubleshooting steps above.
You require hardware upgrades or replacements.
You need help setting up equipment.

Contact Information:

Email: ithelpdesk@company.com
Phone: 1-800-555-1234
Support Portal: https://support.company.com

Additional Resources

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This article is maintained by the IT Department and reviewed quarterly.